Refund policy

At Belmont Warehouse, we want you to be completely satisfied with your purchase. If for any reason you wish to return an item, we’re here to make it easy — here’s how it works.

1. General Return and Refund Terms

  • Return Initiation: To initiate a return, you must contact us within 30 days from the receipt of your order.

  • Condition of the Item: All returned items must be in their original condition and unused, and must include all original packaging. Items that have been used or damaged upon return will not be eligible for a refund.

  • Return Authorization: Before returning an item, you must first contact us to obtain return authorization.

2. Damaged or Incorrect Items

If your item arrives damaged or is incorrect, please follow the process outlined below:

  • Contact Us Immediately: If you receive a damaged or incorrect item, you must report it to us within 30 days of receiving your order.

  • Replacement: We will replace the damaged or incorrect item at no additional charge.

  • Proof of Damage: If your item arrives damaged, please provide clear evidence (e.g., photographs) so we can process the replacement request quickly.

3. Refund Processing and Conditions

  • Inspection: All returns are subject to an inspection to ensure the item is in resellable condition. Refunds will be processed only after inspection and approval.

  • Refund Timeframe: Refunds are typically processed within 5–10 business days from the time we receive the returned item.

  • Used Items: If the item has been used or is not in its original, resellable condition, it will not be eligible for a refund.

4. Exceptions to Return Policy

  • Personalized or Custom Items: Customized, personalized, or made-to-order products are not eligible for return unless damaged or defective.

  • Final Sale Items: Some items, such as clearance or final sale products, may not be eligible for return. These exclusions will be clearly marked on the product page.

5. Contact Information

If you would like to initiate a return, have questions about your order, or need assistance with a damaged item, please contact our customer service team:

Address: 1090 Broadway, West Long Branch, NJ 07764, United States
Email: info@belmontwarehouse.com
Phone: +1 (888) 298-2420
Hours: Monday–Thursday: 10:00 AM – 7:00 PM (EST)
Friday: 10:00 AM – 6:00 PM (EST)

Important Notes:

  • All returns must be in the original box and in resellable condition to be accepted.

Conclusion

We strive to ensure you are fully satisfied with your purchase, and we are committed to providing excellent service throughout the return and refund process. If you have any questions or need assistance, please don’t hesitate to reach out to our team.